Refund of a Non Refundable Confirmed Booking - A Consumer's Perspective
This story and the characters are real. The identity is not disclosed to maintain confidentiality. We may call them consumer, seller, and e-commerce entity (entity for short). The blog is primarily intended for consumer awareness. An online booking The consumer used the online portal of the entity to book an accommodation in Paris, France. The intended check-in and check-out dates were the 27th and 29th of April 2025, respectively. The seller, a reputed group operating in Europe, owned the property. The booking was confirmed for a total amount of Rs 19,817.64 from the 27th to the 29th of May 2025, and the entity notified the booking as non-refundable. The consumer blames a technical snag for the confirmation of incorrect booking dates. The entity disputes the claim of technical snag, but does not have any provision for the correction of mistakes. The modification of the booking will be treated as a fresh booking without giving any ...